• info@bisquid.com
  • +44 01945 742001

Privacy Policy

BisQuid Enterprise

Last updated: 31/12/2025

This Privacy Policy applies to the website operating under the BisQuid Enterprise brand (“the Website”).
The Website is owned and operated by BisQuid ProMach Ltd, which acts as the Data Controller for all personal data processed via this Website.

BisQuid ProMach Ltd is committed to protecting your privacy and handling your personal data transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

BisQuid ProMach Ltd
Registered in England and Wales
Company Registration Number: 16894976
Registered Office: 67D Sutton Road, Walpole Cross Keys, PE34 4HD, United Kingdom
Email: info@bisquid.com

Any references to “we”, “us” or “our” in this Privacy Policy refer to BisQuid ProMach Ltd, operating the BisQuid Enterprise website.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: name, company name

  • Contact data: billing address, delivery address, email address, telephone number

  • Transaction data: order details, invoices, payment confirmations

  • Technical data: IP address, browser type, operating system, device information

  • Usage data: pages visited, interactions with the Website

  • Marketing and communication preferences

We do not knowingly collect personal data relating to children under the age of 13.

3. How We Collect Your Data

We collect personal data when you:

  • place an order or submit an enquiry

  • request quotations, catalogues or product information

  • contact us by email, phone or via website forms

  • browse the Website (using cookies and similar technologies)

4. How We Use Your Personal Data

We use your personal data to:

  • process and fulfil orders and enquiries

  • communicate with you regarding products, services or support

  • arrange delivery through courier and logistics partners

  • comply with legal, accounting and regulatory obligations

  • improve our Website, products and customer experience

  • send marketing communications where permitted by law

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract – to supply products or services

  • Legal obligation – compliance with tax, accounting and regulatory requirements

  • Legitimate interests – business operations, service improvement and fraud prevention

  • Consent – marketing communications and optional cookies

You may withdraw your consent at any time.

6. Sharing Your Personal Data

We may share your data only where necessary, including with:

  • courier and freight companies

  • payment service providers

  • IT, hosting and website service providers

  • professional advisers such as accountants or legal advisers

We do not sell or trade personal data to third parties.

7. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards are applied in accordance with UK GDPR to ensure your data remains protected.

8. Data Security

We implement appropriate technical and organisational security measures, including:

  • SSL encryption

  • secure servers and firewalls

  • restricted access to authorised personnel

  • secure payment processing systems

While we take all reasonable steps to protect your data, no online transmission is completely secure.

9. Data Retention

Personal data is retained only for as long as necessary to:

  • fulfil contractual obligations

  • meet legal and accounting requirements

  • resolve disputes

Certain data cannot be deleted where retention is required by law.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • access your personal data

  • request correction of inaccurate data

  • request erasure of data (where legally permitted)

  • restrict or object to processing

  • request data portability

  • withdraw consent at any time

  • lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made using the contact details above.

11. Marketing Communications

We may contact you with marketing communications where permitted by law.
You may opt out at any time by using the unsubscribe option in emails or by contacting us directly.

12. Cookies and Similar Technologies

The Website uses cookies and similar technologies to:

  • enable core website functionality (such as shopping baskets and login sessions)

  • analyse website usage and performance

  • support marketing and remarketing activities

A cookie consent banner allows you to manage and control your cookie preferences at any time.
You may also adjust cookie settings through your browser.

13. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those third parties and recommend reviewing their privacy policies separately.

14. Personal Data Breaches

In the event of a personal data breach, BisQuid ProMach Ltd will notify affected individuals and the relevant supervisory authority within 72 hours, where required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page.

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